Shire of Northam Leading in the adoption of new ideas
Context
The Shire of Northam started working with CATALYSE® in 2015 to better understand community satisfaction with a range of services and what council needed to do to improve local quality of life.
The MARKYT® Community Scorecard has enabled Northam to:
Identify community priorities
Plan effective action to improve performance
Showcase good news stories
Results
By conducting the MARKYT® Community Scorecard on a regular basis, council has been able to track performance overtime.
In 2 years, their “Overall Performance Index Score” improved by 6 index points.
Even community priority areas like community safety and local road maintenance have experienced an improvement on performance.
“You asked, we responded”
The MARKYT® Community Scorecard has helped the Shire to reliably track and benchmark performance. They have celebrated their industry leadership in reconciliation and improvements in priority service areas, such as community safety and local roads. Council has also been able to identify, and explore how to strengthen, lower performing areas.